Frequently Asked Questions 

How Can I Contact SwiftMartOnline?

You can email us at swiftmartonline.com@gmail.com, and our customer service team will be happy to assist you with any inquiries.

Do You Ship Worldwide?

Yes, we offer worldwide shipping.

Where Do You Ship From?

We ship from our warehouses located in multiple regions to ensure fast and efficient delivery.

Can I Change or Cancel My Order?

We aim to process orders as quickly as possible. If you need to make changes or cancel an order, please request it within 12 hours of placing your order. After this period, changes/cancellations will not be possible, but you can return the item for a full refund once received.

What Payment Methods Do You Accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When Will My Order Be Processed?

Orders are handled and shipped from our warehouse. Please allow extra time during holidays and sales seasons. We process orders from Monday to Friday, within 1-3 business days of the order date, and they are shipped the next business day after processing. We do not ship on weekends.

How Long Will It Take to Receive My Order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What If I Don’t Receive My Order?

If you haven't received your order within 30 days after shipping, you are eligible for a full refund.

Will I Be Charged Customs and Taxes?

The prices on our site are tax-free , meaning you may be required to pay customs duties and taxes upon receiving your order. These charges are determined by your local customs office and are the buyer’s responsibility. Delays caused by customs are beyond our control. Please contact your local customs office for more details.

How Do I Return an Item?

To initiate a return, please contact us at swiftmartonline.com@gmail.com.

What If the Item(s) I Received Are Defective, Incorrect, or Damaged?

If you receive an incorrect, missing, or defective item, please contact us immediately with your order number, photos of the item(s), and all related details. We will resolve your case as soon as possible.

When Will I Receive My Refund?

Refunds are credited to your original payment method.

• For credit or debit card payments, refunds are sent to the card-issuing bank within 7-10 business days.
• If you haven’t received your refund yet, please contact your bank or credit card company, as it may take time for the refund to be posted.

If you need further assistance, feel free to reach out to us at swiftmartonline.com@gmail.com.